FAQ

All the flowers used are high quality artificial flowers. I use a range of suppliers from the UK. The flowers are made from either silk or plastic. Please handle with care as some flower parts are detachable. Artificial flowers can last a lifetime if handled with care. Keep out of direct sunlight. Being exposed to direct sunlight may change the colour of the flowers.

Delivery is free in the UK. All flowers are posted first class. Delivery overseas will be charged depending on location. This is to ensure your item is insured, track and signed. All flowers can take 2-3 weeks to make and post. If you need a specific date please contact me prior to arrange. Delivery times may vary depending on size of your order. If you are ordering multiple items please contact me for more specific delivery times. For delivery overseas please allow for any customs or import taxes. I am not responsible for any delays due to customs.

Wedding packages are available in all designs and a range of sizes. These can be tailored to suit your wedding. If you require a wedding package please contact me.

Do you want to order your flowers but have no space to store them? You can book ahead and save a date for your flowers will be delivered. I will make the flowers for you and post them out in time for your wedding day. This means there is no need for you to store them and they can be delivered in time for your wedding. In order to save your date I require a 50% deposit. This covers the cost of the flowers. The day before I need to post them out I will ask for the remainder of the balance to be paid. Get in touch to discuss your wedding flowers and save the date!

Custom designs are available. If you would like any specific flowers, colours or arrangements, I am happy to work with you to make your ideas to come to life. Please contact me with your ideas.

All arrangements are posted in a box, wrapped in honeycomb wrap and tissue paper. All large orders are posted together but may need separate packaging to ensure they arrive safely. Once you have received your order please unwrap carefully to ensure there is no damage to the flowers. Please contact me as soon as possible if there is any damage to your flowers. Place all bouquets in an upright position to ensure they stay perfect for your big day. Please see how to care for you flowers for further are instructions. Buttonholes will arrive with a pin for you to attach to your garment.

If you have a specific colour theme to your wedding, I am happy to work with you to match the colour to your flowers. In some circumstances I may need a sample of your colour. Please contact me to discuss your ideas.

Your order may be cancelled within 24 hours of purchase. I make orders with my suppliers the day after your purchase. I do not accept refunds. If your order is damaged or lost please contact me as soon as possible and I will work with you to resolve any issues.

Email: amysflowerstudiouk@gmail.com Etsy: www.amysflowerstudiouk.Etsy.com Instagram: @amysflowerstudio Facebook: amysflowerstudiouk I try to reply to messages within 24 hours.

Unpacking and storage Your flowers will arrived wrapped in honeycomb wrap and tissue paper. Carefully unwrap the layers. Keep the box and honeycomb wrap to re-package your flowers for transportation. Please store your bouquets in an upright position in a vase, glass or jar. This allows the artificial flowers to keep their shape. Keep away from direct sunlight to avoid fading or discolouration. Transporting your flowers Re-package your flowers in the box, honeycomb wrap and tissue provided. Do not pack too tightly as this may damage the shape of the arrangement or the flowers. Once transported safely, please unwrap and store as advised previously. Cleaning After your wedding or special occasion you can display your flowers in your home. To keep them looking as fresh and stunning as you first got them, simply use a damp cloth to dust. Alternatively, take the arrangement outside, using a hairdryer on the cool setting gently blow the flowers to get rid of any dust. This method works well on intricate flowers where a damp cloth can not reach. Your flowers can last a lifetime if properly cared for, used and stored. All packaging is recyclable.

I follow all the privacy and data protection laws.